25, Granada Road, Southsea, Hampshire, PO4 0RD
Web site and content © Copyright Norfolk House 2008 - 2012
Payments
Please note that your deposit is non-refundable and full payment is required on cancellations made within 48 hours of the arrival date. It is recommended that you take out the relevant holiday insurance to cover this. For bookings made at short notice without a deposit we will require full payment on arrival.
Arrival
Rooms are available from 1pm on the day of your arrival and your keys must be collected by 7.30pm when our reception closes.
Departure
Unless otherwise agreed, rooms must be vacated by 10.30am on the day of your departure. An extra days’ charge will apply to checkouts after this time.
Cancellation
In the unfortunate event of us having to cancel your reservation, we would attempt to find you alternative accommodation elsewhere. If this is unviable, we would fully refund any payments made but make no further compensation. Please note that we would only cancel a booking for reasons completely beyond our control.
Damages
Please be respectful when staying at our Guest House. We do not charge for minor breakages but would have to invoice you for significant damage to our property and/or its contents. For example, this includes heavy spillages and stains on carpeting or mattresses. We always attempt to be reasonable and appreciate notification of such occurrences.
Smoking
Norfolk House is designated ‘Non-Smoking’. This is in accordance with UK legislation and we would therefore have to ask you to leave immediately if you are found smoking on the premises. Any payments made will not be reimbursed and further charges may occur for lost business as a result of your actions.
Liability
Unless we or people in our employment are proved to be negligent, we cannot accept liability for any loss, damage or injury to guests or their property (including vehicles) during their stay. It is recommended that you take out the relevant holiday insurance to cover this.
Data Protection
We require a certain amount of personal data in order to secure your reservation; this will not be used to contact you about promotions or special offers and will not be shared with third parties. Any credit/debit card details we require for payments will be processed and then immediately shredded.
Left Property
In keeping room charges to a minimum, we have to charge postage & packaging on all left items that need returning. Please contact us as we do not automatically return property.
Norfolk House Terms and Conditions